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Reviews
Reviews/Benchmarking our Customer Service
Since February 2021 customers we've carried out an in-house delivery service or a safe repair are emailed our Review Form, completed reviews are displayed here.
For a further insight on our service performance, we also asked two long term customers for references.
Chris (Head of Loss Prevention & Security) Retail Estate: 570 + Stores
I have worked with Chris & Craig for over 10 years. They supply & service our safes nationwide & I have always found them to be professional & courteous. When a fault occurs or we require a new safe, I can rely on them to carry out the works quickly & efficiently.
In 2018 we acquired an additional 210 stores (company acquisition). New safes were required & were delivered to the store on a pre-agreed weekly rollout within a strict timescasle. As expected, the safe were delivered on time with minimal disruption.
Brett (Head of Property) Retail Estate: 50 + Stores
I have worked with Craig & Chris for just over 15 years. I am very happy with their service which is why I regularly recommend them as the 'safe' supplier for the retail estates I have been responsible for as well as when asked by others. Currently they have assisted in upgrading the safes within the company estate and new sites.
Fake Reviews...
Whilst a useful reference, concerns have surfaced on over reliance following a number of expose’s on fake reviews.
Fake five-star reviews being bought and sold online https://www.bbc.co.uk/news/technology-43907695
Amazon 'flooded by fake five-star reviews' - Which? Report https://www.bbc.co.uk/news/business-47941181
“Some US analysts estimate as many as half of the reviews for certain products posted on international websites such as Amazon are potentially unreliable”
Likewise safe reviews can be misleading, i.e. there are 100+ 5 star reviews on competitor sites for security safes that aren't independently tested and that we know can be forced opened very easily ☹ ☹
Whats Important...
Our Safes are Independently Reviewed and Tested by Safe Experts
Our only concern is that customers can rely on our products, not if the safe is available in multiple colours or has a shiny LCD lock.
A safe's reliability, strength and quality is only validated when attacked, physically, or by fire.
The good news All Chubb graded security and fire safes or cabinets have been independently tested and reviewed by experts.
Products undergo stringent tests for theft and fire resistance by an approved testing laboratory.
For extra peace of mind Chubb have submitted most of their security safes through the Police Preferred scheme. All safes passed and our now Police approved under the Police Secured By Design scheme.
Learn More...
View our short animated videos for a fun, but informative insight into how Chubb safes are Tested.
Our Ratings indicator, is a quick reference guide to help customers compare the difference in fire and security levels for products.
The greater the number of fire or security icons, the higher resistance the product offers.
Click on a product’s icon rating to view all safes in that rating level.
Security
Entry
A good budget safe should offer protection for your valuables and help deter an opportunist burglar. Our carefully selected entry level safes give this protection, offering significant improvement on security and reliability, compared to the cheap imported safes sold online and in supermarkets.
Medium
Providing good security our Medium Level is the go-to for most Home Buyers. Includes Certified S2 and Grade 0 & 1 safes (all independently tested against attack). Proven reliability backed by a minimum 2 year Manufacturer Warranty. Safes are of a serviceable design, with key parts being repairable or replaceable by knowledgeable safe suppliers.
High
Enhanced protection around commonly targeted attack points - anti drilling plates surrounding locks and/or reinforced body and door security features. Safes are of a serviceable design, with key parts being repairable or replaceable by knowledgeable safe suppliers.
Maximum
Maximum security protection designed to offer greater resistance against multiple forms of attack. Safes are of a serviceable design, with key parts being repairable or replaceable by knowledgeable safe suppliers.
Fire
Entry
Products offer a level of fire protection in excess of a conventional build safe. Fire protection measures can include fire resistant barrier material in the body and door, a fire / heat resistant door seal.
Medium
Independently tested and certified for fire protection. Products as a minimum benefit from fire resistant barrier material in both body and door. All models offer 30 minutes fire resistance for paper documents. Certain models also protect media for 30 minutes.
High
Safes offering a very good level of fire protection. All safes independently tested and rated to a minimum 60 minutes fire resistance for documents and/or media protection.
Maximum
Providing highest level of fire protection available certified to the most stringent testing standards - 120 minutes resistance for documents and/or media protection. Maximum fire resistance protection for all paperwork such as birth/marriage certificates, legal papers etc. Media tested models in addition protect passports, family photos, CD's/DVD's etc.
Fire
Products offer a level of fire protection in excess of a conventional build safe. Fire protection measures can include fire resistant barrier material in the body and door, a fire / heat resistant door seal.
Independently tested and certified for fire protection. Products as a minimum benefit from fire resistant barrier material in both body and door. All models offer 30 minutes fire resistance for paper documents. Certain models also protect media for 30 minutes.
Safes offering a very good level of fire protection. All safes independently tested and rated to a minimum 60 minutes fire resistance for documents and/or media protection.
Providing highest level of fire protection available certified to the most stringent testing standards - 120 minutes resistance for documents and/or media protection. Maximum fire resistance protection for all paperwork such as birth/marriage certificates, legal papers etc. Media tested models in addition protect passports, family photos, CD's/DVD's etc.
Security
A good budget safe should offer protection for your valuables and help deter an opportunist burglar. Our carefully selected entry level safes give this protection, offering significant improvement on security and reliability, compared to the cheap imported safes sold online and in supermarkets.
Providing good security our Medium Level is the go-to for most Home Buyers. Includes Certified S2 and Grade 0 & 1 safes (all independently tested against attack). Proven reliability backed by a minimum 2 year Manufacturer Warranty. Safes are of a serviceable design, with key parts being repairable or replaceable by knowledgeable safe suppliers.
Enhanced protection around commonly targeted attack points - anti drilling plates surrounding locks and/or reinforced body and door security features. Safes are of a serviceable design, with key parts being repairable or replaceable by knowledgeable safe suppliers.
Maximum security protection designed to offer greater resistance against multiple forms of attack. Safes are of a serviceable design, with key parts being repairable or replaceable by knowledgeable safe suppliers.
Service Reviews
Peter
Richmond
Excellent Service Rating
Excellent pre sales advice from Jadie and a timely and professional installation by Craig. Great job!
Alex
Hampshire
Excellent Service Rating
Very helpful and efficient. A good company to deal with.
Rosalinde Blacklock
Barnard Castle
I needed advice as I was unable to open my safe. Craig’s advice was promptly given and was spot on! Very impressive. Thankyou it relieved me of a lot of anxiety!
Chloe
Oxford
Excellent Service Rating
Amazingly responsive and very helpful advice on obtaining a lock for a safe.
Paul
Berkshire
Excellent Service Rating
Very helpful call from Craig to help re-set the combination lock on our safe, highly recommended.
Jennings
Ashington
Excellent Service Rating
Craig was excellent, highly skilled, a first rate professional, a good communicator and a superb ambassador for the Company. We were delighted with the service provided. Many thanks.
Bettley
Essex
Excellent Service Rating
After being let down by other companies, I found Craig and team. Job down within a week, excellent communications and super efficient job. Many thanks.
Davies
London
Excellent Service Rating
Craig was responsive to my initial requests regarding time frames for installation and when the product was unavailable called me promptly to advise and recommended the closest alternative which still met my required timeframes. The installation team arrived during their pre-arranged window and were polite, efficient and very tidy. Highly recommend.
Peter Leighton
Bicester Oxon
I sought advice as we were unable to open our safe. Upon receiving a photo Craig gave the correct advice immediately which resolved the problem .as the need for access was urgent I wasabolutely delighted with this excellent service.
Frank Smith
Great Bookham
The advice received by email from Craig was so simple and worked. Thanks
Specialist Safe Services
Support
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