Free DELIVERY SERVICES except INSTALLS (Mainland UK)
Deliveries and installations are carried out Monday to Friday, between 8.30am and 18.00pm.
In the event that delivery time exceeds those stated, you will be notified.
A Signature is required for all Deliveries.
Extremities & Offshore deliveries if available are priced on the individual product specification.

The below delivery services do not apply to all products. PLEASE CHECK INDIVIDUAL PRODUCTS FOR APPLICABLE DELIVERY.

Courier Delivery - Lightweight Products
Tel: 0800 612 9456

Drop off delivery; products dropped to door only, no steps.
60 kgs + recommend 2 people to move.

Express Delivery Next working day if ordered by 1 pm.
Doorstep drop off service.

FREE UPGRADE - Named Delivery Service
Specify your own delivery day (Mon – Friday).

Drop Off Delivery 2 - 3 Days Service
Doorstep drop off service.
Customers will need to bring item into the property.

 

Install / Position Deliveries (Heavier Items)
0845 838 8442 Pre-Booked Deliveries 

In-house Managed - Professional / Personal / Assured
Standard delivery service is ground floor or via lift
No stair work, except up to 3 threshold steps.

Position Delivery (UK Mainland)
Service Aim: Within 10 Working days from Order
Products bought into the property to a ground floor or via lift location.

Chargeable Safe Installation (UK Mainland)
Service Aim: Within 10 Working days from Order
Trident products 6 - 8 weeks from receipt of order.

Installation = bolting down safe via fixing holes in safe base.

Express Delivery / Drop Off Delivery

  Our Safe Installation Teams

John

Simon

Tony

Courier Delivery FAQ      Tel: 0800 612 9456

Which couriers do we use?
Lightweight items (under 60 kgs) carried out by FedEx, DPD and TNT.
Heavy items (over 60 kgs) carried out by specialist delivery companies.

No one in when we deliver?
Lightweight items only (under 60 kgs)
You will be carded by the courier confirming they have attempted a delivery and you yourself will be responsible for liaising with the courier company to rearrange delivery or collect from the depot etc.

Delivery availability?
We deliver to most UK postal codes including Northern Ireland however certain geographical locations may not be possible due to restricted courier availability. If your delivery location is not listed, please phone or email us and we will provide a quotation.

Delivery outside the United Kingdom?
We deliver products to numerous countries around the World. Please contact us with your requirement(s) or telephone free on 0800 612 9456.

Products damaged in Transit?
If your delivery is damaged in transit, you must notify us within 24 hours so that we can register the damage with the courier and if applicable arrange for a replacement unit.

Telephone us free on 0800 612 9456.

What is an aborted delivery?
An aborted delivery may occur if we are unable to carry out the delivery, due to incorrect delivery instructions, i.e. when on site, we encounter obstructions on route, inaccessible doorways and corridors, lift is not operational etc. Unfortunately we will charge a surcharge if an aborted delivery occurs due to incorrect information provided.

If you have any concerns regarding delivery of a product on our website. Please contact us or telephone free on 0800 612 9456.

Express Delivery
Drop Off Delivery

Tel: 0800 612 9456

INSTALLATION FAQ        Tel: 0845 838 8442

Installation Service?
Safes anchored via the safe fixing holes. Insurers usually insist that cash safes under 1 ton weight are bolted to floor/wall.
Our Installation service is compulsory on all cash safes weighing more than 100kgs.
Site location to provide Easy Access – Any obstructions removed doorways en-route at least 50mm higher/wider than the product.
We reserve the right to charge a surcharge if delivery conditions vary from the information provided on order.
If the site is not easy access please email us and we will discuss an appropriate course of action.

Does my safe require installing?
Security safes have pre-drilled holes in either the base or rear (insurers as a rule stipulate that these safes are bolted down).
Typically fire safes are unable to be bolted down (no fixing points) as pre-drilled holes could affect fire protection capabilities.
Many modern fire safes (document protection) now benefit from fixing points with no adverse affect to fire protection capabilities.
We advise that safes with pre-drilled holes should be installed, thus reducing any risk with meeting insurers requirements.

Can I install my safe (under 100 kgs)?
Lightweight safes we recommend customers self-install and therefore we supply these safes on a drop off delivery service only.
Safes are supplied with fixings and instructions, for additional help refer to our self install instruction guide:- safe-install-info

I have under floor heating, can we bolt the safe?
Only if you have an area free from the heating layout otherwise drilling into the floor could cause damage.
Alternatively the only available option would be a chemical fixing (industrial strength glue).
In these situations we would suggest contacting your insurer (if applicable) to confirm a suitable course of action.

Our Safe Installation Teams

Tel: 0845 838 8442


John

Simon

Tony