FAQs
Click the question to view its answer or click here to view all answers.Purchase & Security
- Purchase and payment methods?
- You can purchase goods by any of the following methods.
a) Online, b) Via telephone, c) Proforma Invoice, d) Cheque
Please note payment is required prior to the despatch of goods, unless you are:-
1. Repeat customer (i.e Credit Account)
2. Government / local government body or charity for which we would except an official Purchase Order
- You can purchase goods by any of the following methods.
- Is it safe to place my order through your website?
- Yes security is our business we take ours and your security very seriously. Every online transaction is processed using SSL (secure socket layout) encryption. For detailed information click on link. Online Security.
Product Questions
- What does 'cash rating' mean?
- This is the overnight cash rating given by the manufacturer and Insurers this indicates the most monetary value insurers suggest can be stored in that safe overnight.
- How do I work out how much I can hold in valuables in the safe?
- As a guide insurers typically give up to 10 times the cash rating for valuables, for example, a 2k cash rating will give up to 20k for valuables.
- Does the size of the safe make any difference to the cash rating?
- size doesn't matter.
- Are electronic locks reliable?
- Yes electronic locks promoted are as reliable as the keylock version. In fact electronic locks offer many advantages over the keylock. a) Not having to worry where to hide the keys. b) High specification electronic locks offer features including, time delay, multiple user code, audit trail facility etc.
- What happens if my electronic lock runs out of power?
- Our digital locks offer a warning long before the batteries run out of power. If the warning is ignored, there is a backup available on all our locks, enabling you to gain access to the safe. Please refer to the PDF instruction manual for your selected safe, which gives more specific detail.
- Can all safes be bolted down?
- All freestanding security safes have pre- drilled holes in either the base or rear of the safe (insurers as a rule stipulate that these safes are bolted down). Typically fire safes are unable to be bolted down as pre-drilled fixing points would effect the fire protection abilities. Some Secureline Document safes are manufactured with base fixing points, this therefore gives the customer the added security of being able to bolt down these fire safes.
- Will my insurance company recognise your safes?
- All reputable insurers are familiar with the Chubb and Secureline portfolio of safes. Chubb has for many years been the market brand leader and many insurers stipulate their policy holders should look at the Chubb and Secureline products.
- How long does delivery take once I have ordered?
- All products have an accompanying delivery icon which details the delivery timescales. Please refer to the Delivery Tab for full explanation.
- Are all your safes covered by a warranty?
- All goods promoted come with a full 2 year manufacturer guarantee, providing a full and comprehensive warranty against any manufacturing fault.
- Can I purchase extra keys?
- Purchasing additional keys at time of order is the most cost effective way, prices for safes are shown online.
- Do you buy second hand safes?
- No, due to the very competitive prices of our new safes, the second hand market is now generally non existent. As standard industry practice, we would charge the customer a fee if they required the safe uplifted and if relevant a scrap charge.
- Can you uplift and relocate my current safe?
- Yes we have Nationwide safe installers, we uplift and relocate for many national clients.Please click Our Services tab for more information.
